Shipping & Returns Policy

Free Shipping

Any item that comes with free shipping will be sent via the most economical method which will be slower than standard mail -

UK Delivery Options

For deliveries to the UK we use a combination of Royal Mail or Courier services for heavier items.

Please note that UK 1st Class/UK 1st Class Recorded delivery is not a guaranteed service so although we usually find that orders are delivered within 1-3 working days it can on occasion take longer. If you require faster or guaranteed delivery please contact us.

European Orders

For deliveries to the EU we use a combination of Royal Mail or Courier services for heavier items.

Royal Mail Standard typically takes between 5-7 working days.

Courier items for expensive and/or large orders is delivered by UPS Euro Express and typically takes between 1-3 working days. This service is also traceable.

Rest of World Orders

For deliveries to the Non EU and Rest of the World we use a combination of Royal Mail or Courier services for heavier items.

Royal Mail Standard typically takes between 7-10 working days.

Courier items for expensive and/or large orders is delivered by UPS Express and typically takes between 3-5 working days. This service is also traceable.

Delivery Times

Unless you’re having an item specially made or ordered, delivery is normally within five to seven working days from receipt of order, and often much sooner.

Certain items will state delivery times on their product pages, and will let you know when they aim to dispatch your items once they receive your order.

If you want more information about delivery for a product that you’ve already ordered, please get in touch with us. You can do this using the contact form here or via your order confirmation email.

Very occasionally, unavoidable factors can delay a parcel (bad weather, postal strikes, apocalypse for example). If this happens we will let you know. We do ask for your patience if this happens – we’ll be doing our best to sort it out for you. Once your order is on its way, the seller will be in touch again to let you know when you should expect it.

Please be aware that Lebanon Circle cannot be held responsible for orders delayed by incorrect address information supplied during the checkout process.

Delivery of Custom Orders and Commissioned Items

Delivery and fulfilment of privately commissioned orders are discussed and agreed between you and the artist prior to payment. If custom options are provided for a certain item please contact us initially so that we may confirm that the options and/or requests are available.

Import Regulations and Duty

If you order goods from our Site from artists outside your country, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

Each of our sellers has their own returns policy.

If you are having an issue with any of our sellers and/or their products, please contact us and we will try to help in resolving the situation.

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Our general policy for private sale and wholesale is as follows -

Returns

Because you are buying the secret when you buy a trick, our general policy is: no returns, no refunds, no exchanges for another item. Please read the description of the trick carefully before you purchase it. And if you have any questions about it, please contact us first. We'll be glad to help you choose the right trick.

Exceptions can be made in certain circumstances however, if the manual has already been downloaded this will void the refund process.

If you download the instruction manual this will also void a cancellation of order.  As this is a magic trick you have learned the 'secret' that makes it work and we are therefore unable to cancel your order or refund you.

If your product arrives damaged our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Custom built and private commissioned items are not eligible for a refund.  These items will come with lifetime support, if the item is faulty then it can be returned and repaired fee of charge.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.  Items damaged by the customer will not be replaced.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards

Downloadable software products

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 28 days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
sales@lebanoncircle.co.uk.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at sales@lebanoncircle.co.uk and send your item to: 2 Kiln Way, Paddock Wood Tonbridge  GB TN12 6LF.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
 
Return Shipping

To return your product, you should mail your product to:

Lebanon Circle Prop and Illusion Design
Studio 23
Buckhurst Works
Bells Yew Green
Tunbridge Wells
East Sussex
TN3 9BP

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

We can arrange return shipping on your behalf by the most economical service.  The shipping cost will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Events

If the event is cancelled, rescheduled or has changed location, you are entitled to a refund of at least the face value of the ticket.  You’re not entitled to a refund if you can no longer attend the event. 

The promoter will use their best endeavors to present the line-up as advertised, but the line-up of artists cannot be guaranteed.  Should one or more artists cancel, substitute artists will be used and the event will still go ahead as normal.  Refunds will not  be given in these circumstances.